Sandals Select Rewards

FREQUENTLY ASKED QUESTIONS

The following information is provided to answer frequently asked questions about benefits. Please review the entire terms and conditions of membership by clicking on the link at the bottom of this page.

• Q1: What is the Sandals Select Rewards Programme?
  A: Sandals Select Rewards is a loyalty rewards programme where members can earn points and benefits based on their loyalty tier status.
• Q2: How do I join the Sandals Select Rewards Programme?
  A: There are multiple ways to join the programme:

  • Visit www.sandalsselect.co.uk/enrollment to enroll
  • Guests can enroll while checking in to the resort
  • Guests can visit the Loyalty & Travel Lounge on resort to enroll
  • Guests can download the Sandals & Beaches app from their App Store and enroll
• Q3: Is there a membership fee to participate in the Sandals Select Rewards Programme?
  A: No. Sandals Select Rewards is a free programme where members earn points, receive special recognition, and are invited to special member only events.
• Q4: Do I have to attach my Sandals Select Rewards Membership Number to my booking each time I travel?
  A: Yes! It is very important when making a booking, a booking that you are adding your Sandals Select Membership Number to the booking every time. If the number is not on the booking then we will not know your booking is associated to your Sandals Select Rewards account and will miss out on all the benefits. You can always email us at sales@sandalsselect.co.uk to make sure your number is attached to your booking OR check your member account online under and select "Trips" to ensure its there or add it on.
• Q5: If I don’t know my Sandals Select Membership Number where can I find it?
  A: There are multiple ways you can find your Sandals Select Membership Number

  • Members can login to their Sandals Select Rewards account by visiting sandalsselect.co.uk
  • Members can download the Sandals/Beaches App
  • Members can email us at sales@sandalsselect.co.uk
• Q6: I visited Sandals/Beaches with my friend but I didn't pay for the trip. Can I still join Sandals Select Rewards and get points?
  A: You can join, however, no points or nights will be awarded. We only award points and nights for one account per room.
• Q7: What are all the ways I can earn Sandals Select Points?
  A: Sandals Select Points will be earned based on the web rate of the land portion of the booking. Airfare will not be eligible for earning any Sandals Select Points.
• Q8: How many Sandals Select Points do I earn with the Sandals Select Rewards Programme?
  A: The higher the status the more points you will earn with the Sandals Select Rewards Programme

  • Member Status does not earn points.
  • Sandals Select earns 1 point per $
  • Coral Status earns 1 point per $
  • Sapphire Status earns 1.5 points per $
  • Emerald Status earns 2 points per $
  • Diamond Status earns 2.5 points per $
  • Pearl Status earns 3 points per $
  • Ambassador’s Club Status earns 3.5 points per $
• Q9: I’m traveling with a Group; can I redeem my points for the booking?
  A: Returning guests are able to earn and redeem Sandals Select Points on their group reservation with the exception of incentive groups. Incentive groups aren’t able to redeem Sandals Select Points against their group reservation. Members of incentive groups can enroll in the Sandals Select Rewards Programme post travel but are not entitled to the points from the incentive group stay.
• Q10: I’m traveling with a Group: can I earn my points and nights?
  A: The primary member per Sandals Select Rewards account who makes a group booking may earn points and nights for up to three (3) rooms within each calendar year in which they are not an occupant, as long as the primary member is 100% financially responsible for said rooms. The Sandals Select Rewards Club will require the following documentation in order to process this request:

  • Proof that primary member paid for the rooms in the form of a copy of the credit card/bank statement.
  • A signed transfer of nights form releasing the nights from the adult guests who stayed in the room.

  Please note that the transfer of nights can only claimed within a year of travel.
• Q11: Is there a maximum redemption allowed per reservation?
  A: No, now members may redeem Sandals Select Rewards Points for discounts on bookings at participating resorts for up to 100% of the total room cost, minus a deposit. Rules at the time of redemption shall govern the redemption process. Some awards may require advance reservations.
• Q12: How many times will Sandals Select waive my fees if I change my reservation while in the penalty period?
  A: Pearl and Ambassadors Club members can change their reservations while in the penalty period without fee. Sandals will waive the fee up to 2 times. Please note, this will not protect the rate.
• Q13: I am holidaying at Sandals/Beaches with a friend and we are both Sandals Select members. Who earns credit for the stay?
  A: The member who applies their Sandals Select Membership Number to the reservation will earn credit for the stay.
• Q14: Do I earn points if I travel to a Beaches Resort?
  A: Absolutely! Beaches Resorts are a part of the Sandals family and any booking made for Beaches Resorts can earn points based on the room rate.
• Q15: When do I earn my Sandals Select Rewards Tier Recognition “S” pins?
  A: The Sandals Select Rewards “S” pins is a one-time gift members receive when achieving a new tier status in the Sandals Select Rewards Programme starting at Sapphire level. This one-time gift will be presented to members at the weekly Sandals Select Rewards Loyalty Dinner.
• Q16: When do I receive my additional bonus points?
  A: Each time a Coral – Ambassadors Club member travels to any Sandals or Beaches Resorts they will earn additional bonus points for each return visit. These points are in addition to the points they earn on the booking. The quantity of bonus points is based on the member’s current status in the Sandals Select Rewards Programme. These points will be added to the members account 48 hours after check in.
• Q17: How many times can I redeem my Surprise Discount Voucher while on property?
  A: The Surprise Discount voucher can be redeemed on every purchase while on-resort during the stay as many times as you wish. The voucher is redeemable at the Gift Shop, Photo Shop or Red Lane ® Spa. The voucher will not have any value once checked out. Please visit https://sandalsselect.co.uk/terms/ for more details.
• Q18: If my significant other does not want to participate in the couples massage can I claim that unused time?
  A: If a Member’s significant other does not want to participate in the massage, the participating member will only receive one (1) massage equivalent to the time they are awarded. Members are able to upgrade their service and use their Surprise Discount voucher for a discount.
• Q19: Is there any way to earn points other than by staying at Sandals or Beaches?
  A: Currently the only way to earn points is on the room rate paid.
• Q20: How do I earn my Free Week Award?
  A: Sandals Select Reward members are eligible for a Free Week Award. Members must have 70 paid nights to be awarded their Free Week Certificate to any Sandals or Beaches. Complimentary, unpaid nights do not count towards the free week. The Free Week certificate is awarded at the weekly Loyalty Dinner.
• Q21: Does my Free Week Award nights count towards my tier earning status?
  A: Any complimentary nights will not count towards earning the next tier status.
• Q22: Can I stay at any Sandals or Beaches when redeeming my Free Week Award?
  A: The resort and room category for the free week is decided by calculating the average resort and room category where a guest has stayed over the duration of their 70 nights with Sandals/Beaches.
• Q23: Can I redeem my Free Week on an existing booking?
  A: Sandals Select members can only redeem their Free Week Award on a new booking.
• Q24: If I join today, will I be credited for my paid nights for all past stays?
  A: You can only receive credit for your paid nights on past stays, which will count toward the 70 Paid Night Free Stay component of the program, if you have proof of the business transaction like a copy of your invoice or booking number. Photos or other media are not sufficient evidence of your stay.
• Q25: If I join today, will I be credited for my points for all past stays?
  A: No, points may only be earned on past stays where those stays were completed within 120 days of the date of your enrollment into the program.
• Q26: Do my points expire?
  A: Yes. Sandals Select Reward Points will expire three years after the last date of activity. If you have an active future booking attached to your Rewards account your points will not expire. If the booking is canceled your points will expire the day of the canceled booking.

  Important Note: Members are responsible for ensuring that they ADD their Reward Membership Number to their reservation every time. Members are also responsible for ensuring that points/nights earned are properly credited. If they are not properly credited for Points within 120 days of travel, they must send a copy of their reservation voucher, resort invoice in question, and payment receipt with their membership number to the Sandals Select Rewards department.

  Email - sales@sandalsselect.co.uk

• Q27: How do I update my Sandals Select member information (address, phone number, e-mail, etc.)?
  A: There are a few different ways to update your information and ensure that your records are current. You may access your account online at sandalsselect.co.uk

  Call 0800-197-8946 and one of our agents will be happy to help you update your account

  Email sales@sandalsselect.co.uk with any changes

• Q28: I wish to change my married name or go back to my maiden name. What is the procedure?
  A: Once your membership has been completed it is a legal document. In this case, we will require that you send email stating that you wish to change your last name to sales@sandalsselect.co.uk

  Along with the letter, please include a photocopy of any legal documentation (i.e. wedding certificate, divorce decree, etc.) reflecting the name change from your previous name to your current name.

• Q29: Can my awards, points or nights be revoked at any time?
  A: Sandals Resorts International reserves the right to deny or revoke Sandals Select awards, points, and nights credit at any time if determined that the awards, points, and/or nights were improperly given.
• Q30: How do I contact Sandals Select Rewards?
  If you have a question regarding your Sandals Select account, please email us at: sales@sandalsselect.co.uk
• Q31: How do I close or terminate my Sandals Select Rewards account?
  A: The Primary Member must call 0800-197-8946 and verify personal account details for the agent to close the account and proceed with recording the account deactivation. Verbal confirmation of the account's deactivation is provided.
• Q32: How can I have all my personal data deleted from your Sandals Select Rewards account?
  A: Upon the verification and verbal confirmation that the Member’s account has been closed or cancelled, please send an erasure/deletion of personal information or personal data email request to privacy@uniqueglobalinc.com and all personal information shall be removed in accordance with our terms and conditions found on sandalsselect.com/terms/